Below is a list of frequently asked questions. If you can’t find what you’re looking for please contact us!
What are the age recommendations for piklers?
We don’t have age recommendations for our piklers. We have seen 12 month olds rocking the large size but other kids need practice, it’s very individual. Kids will climb anything you put in front of them. It’s more about size of your play area. Measure the size of the area and compare it to the measurements on each product.
Can I pick up my products?
Updated April 14, 2021
Our shop is currently under construction and we do not have a safe place for customers to pick up their orders, so we are offering free shipping for now.
When will my products ship?
We have one shipping day a week. Every Thursday. We typically take two weeks to process and pack orders. For example, if you order on Saturday, your package will ship not the coming Thursday but the next Thursday. We need that time to fabricate your items. If you haven’t received any emails from us in two weeks please contact us.
If you have a special date like a birthday coming up and are looking to receive the package earlier please see our rush service option.
The date your package will arrive is based on the shipping method you selected when you check out. Please watch for a tracking number in your email. You will receive it when your items is ready to ship.
How much is shipping?
Updated April 14, 2013
While our shop is under construction, we are offering free shipping*
* Free shipping does not apply to remote areas of Newfoundland and Labrador, Nunavut or P.O. Boxes
Where are these products fabricated?
Our shop is located in Brampton ON. We fabricate all of our products in-house. Any parts we outsource are fabricated and supplied from other small business in the Greater Toronto area. We are Canadian business that supports local.
Are there chemicals on your products?
We do not add any chemicals to our wood or fabric products. Our baltic birch is certified safe with certificates for Canadian Regulations and around the world.
Our solid wood is from Canadian sources.
Our fabric is eco-friendly and has no off gassing of any chemicals. No formaldehyde.
What is the weight capacity of your products?
All of our products are tested with adults, we call it the size 14 test. We have a guy in our shop with size 14 shoes and he stands on every prototype. We overbuild on purpose. We want your family to enjoy our products for life. Regardless of how many rowdy kids you have in the house. Safety is our first priority.
Our products are meant for children we don’t recommend adults standing on them. The max weight limit recommended is 80 lbs.
I have a large order, do you have wholesale?
We do! Thanks to our CNC machine we have capacity to do large orders. If you are a daycare, school or a kids store and want to carry our products in your store, email me firstname.lastname@example.org
Where can I find the assembly instructions?
In order to save paper we don’t print our assembly instructions. We have videos and tons of information on our assembly section of out website. Read through it and check out the videos. If you are struggling get in contact with us. We’re here to help.
What if I need help with assembly, can you assemble for me?
We do provide assembly service for $45 per unit being assembled. Just add the assembly option to your cart and we will look after the rest.
We do not recommend shipping assembled items outside of the GTA. To ship a package that large it can be very costly. If you want a quote for shipping, email us before purchase.
We are always here for assembly questions. Message us from the bottom right button on your screen. We answer messaging Monday to Friday from 8am to 4pm. You can also check out our assembly videos.
What items do I need to assemble my products?
You will need a drill. Like a Dewalt, Black and Decker or Craftsman. The screws can be put in by hand but it’s very time consuming.
The drill bit size is a #2 Robertson. The screw size is a number 10.
I want to paint my product, what can I use?
There is a wide variety of options you can use to finish our products. If you are going to finish our items do all the painting before assembly.
Milk Paint and hemp oil: Wide variety of colours, safe for children, no VOC and biodegradable. You can purchase from Homestead House
On the learning tower you can use a solid paint, for best results use a highly washable version. Like for a kitchen or a bathroom. A clear waterbase urethane is also a great option to seal the wood and make it wipeable.
If you do get a stain on the bare wood you can just sand it off.
We offer finishing and painting now. Just add it to your cart from our Paint Services.
I have changed my mind, how do I exchange or return my items?
Unassembled products can be returned within 30 days of purchase. If you want to return an item, it is your responsibility to return the products to us in the same condition. We do don’t provide shipping labels to return. If you can’t physically drive to our location we can provide the cost for return shipping. Please refer to our Returns and Warranty section for more details.
If you have assembled your items and decided you don’t want them. We can accept a return with a 20% restocking fee. See more details on the Returns and Warranty section.
Email us if you have any questions.