Accepted Methods of Payment:

  • Credit Cards (Visa, Master Card, Discover, American Express)
  • Email Money Transfer

Credit Card Charges:

  • Your credit card will be charged once the order is placed. If we are not able to fulfill your order for any reason your credit card will be refunded.

Credit Card Chargebacks & Scams

Any credit card charge-backs will be handled by our collection agency. You will automatically be put into collection if we receive a charge-back for products we shipped to your shipping address. Our collection agency will start billing you if they are not paid within 30 days and your information will be reported to the Credit Bureau Agency. We strongly recommend that you contact us before simply filing a charge-back, this may help avoid ruining your credit. We take credit card scams very seriously and we will do our best to avoid any inconvenience to our customers, please email us with your concerns.

Shipping Policy

Turnaround We process orders Monday through Friday (excluding Holidays). We have a once a week shipping date, every Thursday. Regardless of when you place the order it will ship on the next Thursday. This helps keep the flow of our shop. You will be notified when your items have shipped. The amount of time the order will take to get to you will depend on the shipping method you’ve selected at check out. If you haven’t received a tracking number by Friday/Saturday please email us at info@two-sticks.ca.